SHIPPING
All items are shipped USPS with delivery confirmation. When your item ships you will receive a shipping notification with tracking details. I ship once a week on Friday or Saturday. If there is a time concern please let me know as soon as possible and I will do my best to accommodate. 

Items are packaged safely and like a present for you!

CUSTOM WORK/ PAYMENT  & TIME LINES 
Due to the amount of labor involved and the unique quality of custom work I can not begin work on a piece until payment is received. Even if a date is discussed for delivery, keep in mind only payment secures you will receive your piece by the requested date. 

Turn around times may vary depending on my current workload, but in general are as follows: 

  • Embroidery- 2-3 weeks + shipping time
  • Message in a bottle: 3-5 days+ shipping time

Please let me know if you have a hard time line and I’ll do my best to accommodate. 

SALES TAX FOR NY RESIDENTS
To comply with the man, all NY state resident buyers will be charged 8.375% sales tax.

REFUNDS AND EXCHANGES
Above all I want you to be happy! I take a great deal of effort documenting and describing my items accurately. If you have any problems with an item, please contact me as soon as you receive the item to discuss a return or exchange. Sorry, there are no returns on custom items. 

Buyer is responsible for any return shipping fees. Items must be returned in the condition they were received.

IS THIS A GIFT? 
Let me know, and I can include a note for you.

INTERNATIONAL BUYERS
Any customs charges and duties are the responsibility of the buyer.  Don't see your shipping area? Just let me and I'd be happy to update the shipping on the item you’re interested in if I am able to ship to your country. 

WHOLESALE 
I welcome wholesale offers. Just send me an email: hello{at}miniaturerhino{dot}com

CONTACT
Got a question, custom request, wholesale inquiry, or just want to say hi?  I'd love to hear from you:

hello {at} miniaturerhino {dot} com